Hot Water Comedy Club Help Centre

Simply find the event you wish to attend, and follow the steps to create your booking.

If we have availability, the system will allow you to proceed and add tickets to your basket.

All bookings are made online only - we cannot take any bookings over the phone.

Your tickets are available to view/download by logging in to your online account which is found on the top right Hand side on our homepage on our website.

Each ticket holder is automatically issued with an account when purchasing a ticket if you haven’t already created one.

To log into your online account you will need your email address used to make your booking when you registered and your password.

If you have forgotten the password there is a password re set option where we will email for you to change your password (please check your junk folder incase it goes there).

If your email isn't recognised then its possible you have used another email address or an incorrect email address when you signed up.

If you still don't have access then please WhatsApp Us for a member of the admin team to assist.

If you have purchased a ticket with another provider (ticketmaster, skiddle etc), you will have to go directly to your ticket provider, and tickets will not be in your Hot Water Comedy account.

For some weekday shows we offer both free tickets and guaranteed tickets.

Free ticket guarantees entry for the first 50% of people with this ticket on the night. This will be from doors opening.

These tickets are strictly max 4 per group.

Any remaining space will also be available for people with this ticket.

If you'd like to guarantee entry right up until the show start time then we'd recommend purchasing a guaranteed ticket. 

This ticket guarantee's entry for the show up until the start time.

If you arrive later than the show start time then your ticket may be given away to someone on the night waiting for entrance with a free ticket. No refunds or credit will be given in this case.  

To utilise the credit on your account, follow these steps after adding tickets and any additional items to your basket:

1. Proceed to checkout or log in.

2. On the checkout page, scroll towards the bottom, below the sections for personal details, summary, and ticket delivery.

3. Look for the "CREDIT" section.

4. If you have available credit in your account, it will be displayed here. Simply tick the box to use it.

5. If you have a credit voucher code, input it in the designated box within the same section and then tick the small box underneith to redeem it.

6. Any remaining balance after redeeming the voucher will automatically transfer to your account for future purchases.

7. After inputting the voucher code, tick the "use credit" box to deduct the credit from the total before finalizing your purchase.

Please note that credit is for online use only and cannot be redeemed against food or drink purchases at the venue.

No, We don't offer any VIP tickets.

Certain shows however do have different tiered seating options; gold, silver and bronze which allow you to sit closer or further from the stage depending on what you prefer.

If this option is available, then the above ticket types will display when booking tickets, otherwise there is only standard tickets or the options available.

If your required show says 'waiting list' then that show is unfortunately sold out.

You can opt to join the waiting list to get notified on newly released tickets.

When making a booking; 'BOOK NOW' means we have in venue tickets remaining.

'LIMITED' means that within the last 24 hours we have had less than 30 tickets remaining, if you add the required tickets to basket and it lets you then we have those remaining. 

Please enter your DOB exactly how it shows in the example box before you start to type. The correct format is DD/MM/YYYY

The most common reason this doesn't work is because people are entering the year of birth or not using the (/) to separate.

EG. 8th January 1986 would be entered as 08/01/1986

Yes, you can buy gift vouchers for any of our shows using the “shop” button on our menu bar above or clicking the link here.

All of gift vouchers have a 24 month expiry date. Gift Vouchers can be used online only, giving you the freedom to choose from a wide range of upcoming shows, from big-name comedians to exciting new talent on the rise.

We have multiple performance spaces in our own venues.

We also often host shows in external venues too.

During busy periods and many weekends we often host multiple shows, often with similar lineups of comedians.

Comedians will often be the opening act on one show and closing act on another so they are actually able to perform on more than 1 show on the same night, even if they have the same starting time.

Please be sure to check the full show details to make sure you are booking the correct show.

No, we do however, offer very competitively priced tickets so are already great value for money.

Our shows do get very busy so we feel it's unfair to the smaller groups to offer a discount to any other audience member.

TicketPlan Refund Protection is available for your booking at a cost of £2.50 per ticket (doesn't protect drinks or food add ons) this will protect you against your inability to attend as a result of accidents, travel disruption and un-expected illnesses.

If you do not purchase ticket protection with TicketPlan your booking is non-refundable. TicketPlan or Ticket Refund Protection is an optional service offered by Hot Water Comedy and administered by TicketPlan on their behalf. It is not an insurance policy.

If you purchase ticket plan, this will display on your ticket with a time of 10PM. Please ignore this time - this is a system default. The time of your show will be displayed next to the tickets for your show.  

Your ticket plan is not your entrance tickets, they are not your physical tickets and ticket plan is not required for entrance. Your entrance tickets will be emailed separately.

By adding this to your order, you understand and agree to the terms and conditions.

Tickets can be transferred to another date or a credit issued to your account if requested 14 days or more before the scheduled performance date for all shows booked directly on the Hot Water Comedy Club website only that still have availability.

This is only valid for regular weekly events at Hot Water Comedy Club and excludes external events and tour shows, unfortunately these are none transferable and can not be cancelled.

To request a booking change please WhatsApp us and ensure you include the new date/time you wish to book and the your preferred seat numbers if your new event is allocated seating.

Alternatively please advise if you would prefer us to credit your account so you can rebook at your own convenience.

Please be sure to check availability of the event you wish to move to before hand by visiting the website; if the system doesn't allow you to add the required amount to the basket then it is unavailable and we are unable to change to this event.

Refunds cannot be given for any events. If you have purchased the optional extra ticket insurance then you would need to contact ticket plan directly here to make a claim provided that your claim is eligible, as it is an separate company.

The rules regarding transferring tickets for other venues or solo tour shows may be different than our own so be sure to check these before purchasing.

For any further assistance please see our full terms and conditions page.

If you want to add somebody to your booking, please go back to the main website and purchase the tickets required again the same way as the original booking under the same account. For our Our own venue at Hot Water Comedy Club all bookings made under the same account will be sat together as one group when we do our seating plan.

If you have booked separately please WhatsApp us with all of the bookers names to ensure we sit you as a group when arranging the seating plan as this is done prior to doors opening times.

When purchasing tickets, we offer an optional ticket plan where you can get a refund from them provided you have met the criteria. To do so please contact them directly here.

If you haven't purchased this optional extra then unfortunately as per our terms and conditions we can not issue a refund as it isn't something that we offer.

We can offer credit for the full value less booking fee as long as this request is made 14 days or longer before the scheduled event start time.
This can ONLY be done via our WhatsApp, please note bookings cannot be changed over the phone, but our staff are always able to assist.

For data protection this request can only be made via the booker directly.

This is only valid for regular weekly events at Hot Water Comedy Club and excludes external events and tour shows, unfortunately these are none transferable and can not be cancelled.

Likewise we can transfer your booking if the event you wish to move to has availability directly on our website and is priced the same, to do so please submit an enquiry and include all the relevant information on the link above, be sure to check out availability on our website prior to requesting your booking change.

Our credit has no expiry and can be used against anything bookable directly via the website.

If you have booked a show that is in less than 14 days time, then normal terms would apply and therefore no credit/booking change will be issued.

For any further assistance please see our full terms and conditions page.

From time to time, for our own shows with multiple act lineups, we may have to replace acts for various reasons.

If this happens we will always replace with a like for like act that we're sure will do a fantastic job.

In this instance our normal booking change policy applies. "Line-ups are correct at time of purchase, but may be subject to change."

No refunds will be offered for changes to the lineup but we will always endeavour to replace with like for like performers.

Customers will not be notified of any changes made to shows with multiple comedians performing.

If you have booked ticket plan by mistake for a booking then please contact ticket plan directly within 14 days. 

You can contact ticket plan here.

Due to an increased occurrence of fraudulent activities, we strictly don't allow resale, only The Hot Water Comedy Club or its authorised agents are permitted to sell tickets.

We list all tickets for Hot Water Comedy club on our website and skiddle ONLY.

Some external tour show are sold directly through our website and also the venues ticketing provider.

Failure to adhere to this policy will result in the ticket being voided and cancelled, without refund.

Purchasing tickets from unauthorised sellers may result in denial of entry to the show.

If you have sold tickets and the buyer is refused entry then no refund or credit will be issued to the booker as the seats remained for the booker, as stated in our terms and conditions.

If you suspect that you have acquired counterfeit tickets, please contact the seller directly, as Hot Water Comedy will be unable to assist you in this matter.

It is strongly advised to purchase tickets directly from Hot Water Comedy or its authorised agents to prevent falling victim to scams.

From time to time, mostly for external venue tour shows, some or all of the tickets may be sold directly through the venue itself.

In these circumstances it would be the venues terms and conditions applicable for the booking as opposed to Hot Water Comedy Club's.

You would not be able to transfer/receive a credit note in the normal way for our own events and would need to contact the venue you booked with for any booking related enquiries.

All ticket holders need to display their ticket and QR code for entrance.

You don’t have to print this out -  this can be shown on your phone.

If you do not have access to a mobile, then ticket and QR code must be printed to guarantee entry.

Since there are no cloakroom facilities, the restriction on backpacks and large bags in the theatre is a safety and viewing precaution. Small bags fitting under seats or on laps are permitted for convenience and comfort. Safety first! 

If a show has tickets left then you will be able to purchase these on the door.

If a show is displaying as sold out on our website there may end up being some tickets available on the door if we have any no shows but this will not be guaranteed, and on most occasions you wouldn't be able to go into the theatre until the show has just started.

We do, however have a main bar area at Blackstock Market that is completely separate that you can wait in with regular live music on stage.

Please bring your E-Ticket with you as proof of purchase or you can show this on your mobile phone upon entrance to the theatre.

Your E-ticket will be issued within a few minutes from completing your purchase but may end up in your junk folder.

You can also log into your online account using your email address as your username to download your tickets if you have lost them.

For all online payments, we accept credit and debit cards.

To ensure a smoother and more secure experience for everyone, please note that our venue is now cashless.

We accept card payments only on-site. Thank you for your understanding and cooperation.

We recommend arriving early to ensure you have enough time to go to the bar for any drinks or snacks you wish to purchase before the show start / collect any pre-ordered drinks and enough time to find the theatre and get to your seat.

If you wish to arrive for any pre-show food, please allow a reasonable time for this to be prepped, delivered and consumed before heading into the theatre.

Please arrive no later than 15 minutes before your scheduled show start time to allow time for drinks at the bar and seating before the show begins.

If you arrive late (after the show start time) and the performance has already begun, we'll do our best to seat you, but you may need to wait until the break if it disrupts the act and audience.

Additionally, if late arrivals coincide with walk-ups seeking entry, your tickets may be sold to fill empty seats.

For free event tickets (including guaranteed tickets), it's essential to arrive no later than the show's start time, or seats may be released to waiting customers.

If this occurs and no seats are available, you can request a credit reimbursement for any seats that are no longer available.

Please notify the show manager on the night to claim your credit note and contact us via Whatsapp for credit issuance.

This policy does not apply to external events and tour shows. Please refer to their individual policies.

For shows without a break interval (e.g., solo/tour shows), we cannot guarantee entrance if you arrive late, as seating you may be too disruptive.
In such cases, no credit will be offered, but we'll make every effort to accommodate you if possible.

All our shows feature theatre-style seating and are unreserved unless seat selection is available during checkout.

For unreserved shows, seating is allocated upon arrival. If you arrive together and on time, all members of the same booking will be seated together.

Arriving early may provide more seating options, but this depends on the seating plan for the night and the size of your group.

The shows run times vary depending on the type of show you are going to see.

Most weekday and triple headline shows usually run for approximately 1.5 hours, depending on breaks and comedians and therefore are subject to change.

All individual events will show the start and finish time on the event so we recommending checking there before booking.

These times are also on your ticket if you have already made a booking.

Please note: times are approximate, we always aim to start and finish at times stated but it is not always possible.

Our postcode is L3 6ER.

Blackstock Market is situated a short distance from several central train stations. Moorfields, James Street, and Lime Street train stations are all approximately a 20-minute walk away.

The local bus stops are a 1 minute walk away right on the corner or Blackstock Street. Bus numbers 54 and 56 go past in both directions on Vauxhall road.

At Blackstock Market, unfortunately we don’t have our own car park,

There is free parking along Blackstock Street, usual guidance is Free parking for up to 4 hours on non-event days at Bramley Moore Stadium, and up to 2 hours on event days. 

The information above is only for guidance, we highly recommend checking signage and the Liverpool Council website for more up-to-date information on changes to this rule.

Please ensure you park correctly and in the right locations. 

We are close to the city centre, any main multi-storey car park would be a short walk away, you can use Google Maps for directions and distances.

Our postcode is L3 6ER

Yes, For our headline shows there is no max group booking therefore as long as you've booked under the one booking name or have let us know in advance which bookings are to be joined together then you'll be sat together.

We would kindly ask that larger groups take note of all the normal show rules like no heckling/talking whilst acts are on stage etc and ensure that the group is aware of our terms and house rules that have been agreed when making your booking.

Groups that have booked individually and not notified us that it is one large group may be sat in separate parts of the theatre as all seating allocation is done before anybody arrives.

If you are part of a group that arrives after the show start time then you may not be sat together.

For all Sunday and weekday shows that offer either free or guaranteed tickets we have a max capacity of 4 per group.

If you book seperate and all turn up we can not guarantee you will be sat together. This is because of the type of show which may vary from new acts or new material which is not suitable for large groups. Please check the individual events for more information.

Some solo/tour shows also have a max capacity per group. When booking the system will prompt you if your group is too large.

Tour shows at external venues all differ, if you do don't select your own seat then this means the event is unreserved and the same terms as above apply.

Our Blackstock Market venue has designated smoking areas located outside the venue.  Should you require any assistance please ask a member of the team who will be happy to assist.
Additionally, vaping is not permitted inside the venue. Vapers are kindly asked to vape outside with the other smokers.

If you recently visited one of our shows but forgot the name of one of the acts you really enjoyed then you can visit our comedians page where all of our acts are listed. 

If you think you've lost something at one of our shows then please WhatsApp Us on the link.

Please include as much information as possible including date, time and location you think you may have misplaced your item with a full description of your lost item.  

Comments and feedback are very important to us and help to improve the services delivered to all our customers.

If you have feedback or a complaint about something that is disrupting your experience, please query this with the staff on the night. We will do all we can to quickly rectify this for you.

If you would like to make a formal complaint after the event, or wish to send us some feedback, we welcome you to do so.

Please WhatsApp us and it will reach the correct department. We respond in every instance in due course, once the matter has been investigated.

Most shows are recorded and it's part of our terms and conditions that customers consent to this before booking tickets.

These videos are then edited by the correct department, and the best clips then make it onto our social media channels.

We do not ask guests for permission to post online before we do so.

If this isn't agreed then please do not purchase tickets.

All our online tickets are e-tickets, which you should receive immediately after payment.

If you've booked for one of our own shows at Hot Water Comedy Club, your name will be on the guest list, but we still recommend having your e-ticket in case of any issues.

Our friendly door staff are always available to assist you. If you do not receive your ticket please log in to your online account to download it, your email address is your username. Please check your junk or spam folder, as e-tickets may sometimes end up there.

If you can't locate them, you can retrieve your tickets by logging into your online account using your email address as your username.

If you're still unable to access your tickets, please WhatsApp us. Please note that during busy periods, it may take up to 48 hours excluding weekends for a response.

You will usually receive your ticket straight away as an e-ticket once your order is placed it via email.  Be sure to check your junk folder incase it goes there by mistake.

If you do not receive your ticket please log in to your online account to download it, your email address is your username.

If you still don't have access then please WhatsApp us for a member of our admin team to assist you.  Please note that during busy periods, it may take up to 48 hours excluding weekends for a response.

All our online tickets are e-tickets, which you should receive immediately after payment.

If you've booked for one of our own shows at Hot Water Comedy Club, your name will be on the guest list, but we still recommend having your e-ticket in case of any issues.

Our friendly door staff are always available to assist you. Please check your junk or spam folder, as e-tickets may sometimes end up there.

If you can't locate them, you can retrieve your tickets by logging into your online account using your email address as your username.

If you're still unable to access your tickets, please WhatsApp us. Please note that during busy periods, it may take up to 48 hours excluding weekends for a response.

Yes!

You can pre-order drinks before your arrival when purchasing your tickets.
This will pop up before the payment page and can be added to your basket - you will make payment for this when paying for your tickets.

These will then be collected from our service bar prior to your show start time. 

Please do ensure you leave enough time to collect your drinks before your show starts.

Food cannot be preordered, and does have to be purchased on the day whilst on site.

Yes! Hot Water Comedy Club is located inside Blackstock Market which is home to 8 food vendors. 
You can check out their menu's here.

If you are going to a show, please ensure you order with a reasonable time before your show seating time to ensure your food can be prepared, delivered and enjoyed before heading into the show to be sat by one of our ushers.

If you are running late - food is served until 10PM so you can always enjoy food after your show!

In all our own venues, the bar area is separate from the performance space.

For all shows, drinks can be taken inside the performance room. Bar snacks are available at the bar and can also be taken inside the theatre however, our food hall is located separately within Blackstock Market.

Meals ordered from the food hall cannot be taken into the theatre as it is in a completely separate area.

Please ensure you leave enough time for your meal to be prepared, delivered and consumed before your show start time.

Unfortunately, it’s not possible to purchase food or drinks in advance as a gift for someone at Hot Water Comedy Club or Blackstock Market.

However, if you know their seat or table number, you can use our order and pay menus here to send them food or drinks on the night.

We ask that all customers be dressed, just wear whatever makes you comfortable, but we do ask that anything that may obstruct the view of another person in the audience not be worn. 

Fancy dress is also not allowed in the performance room.

Yes, comedy is a fantastic place to bring a larger group. 

We would kindly ask that larger groups take note of all the house rules like no heckling/talking whilst acts are on stage etc. 

We do not allow fancy dress inside the performance room. 

You will be refused entry on the night if you turn up in fancy dress so please do not be offended.

Please note that most of our midweek shows do not allow large groups at all. 

This is because of the type of show which may vary from new acts or new material which is not suitable for large groups. 

Please check the individual events for more information.

No, heckling and talking amongst your group while the comedians are on stage is not part of a comedy night. This also ruins the show for nearby audience members.

We kindly ask that if you plan to heckle or talk whilst the acts are on stage that you do this at another comedy club, or even better at home.

Anybody repeatedly talking or heckling during any show will be asked to leave without refund.

Unfortunately, our show is time-sensitive, and we are unable to accommodate shout-out requests during the performance.

Regarding taking pictures, we regret to inform you that it's not a service we offer.

Since all comedians are self-employed, we cannot allow this without their consent. They may have prior commitments such as other performances.

However, if you happen to encounter them outside of the show, you're welcome to request a picture. This will be down to the comedian as an individual and is no association with Hot Water Comedy Club.

For some shows we offer both free tickets and guaranteed tickets.

Free ticket guarantees entry for the first 50% of people with this ticket on the night. This will be from doors opening.

These tickets are strictly max 4 per group.

Any remaining space will also be available for people with this ticket.

If you'd like to guarantee entry right up until the show start time then we'd recommend purchasing a guaranteed ticket. This ticket guarantee's entry for the show up until the start time. If you arrive later than the show start time then your ticket may be given away to someone on the night.  

Blackstock Market buzzes with an array of live entertainment and events, featuring daily and nightly live music on the main stage, available Thursday - Sunday.

If you are unsure if you are able to arrive for the free entry guaranteed time then we advise booking a paid ticket which would guarantee entry right up until the show start time.

Please note, these tickets do not guarantee entrance after the show start time if you are late as if we are full seats will be issued to any free ticket holders who may be waiting in the queue.

For some weekday shows we offer both free tickets and guaranteed tickets.

Free ticket guarantees entry for the first 50% of customers with this ticket on the night. This will be from doors opening time.

Any remaining space will also be available for people with this ticket after all guaranteed ticket holders have entered by the show start time.

If you'd like to guarantee entry right up until the show start time then we'd recommend purchasing a guaranteed ticket.

Due to a small number of people reserving tickets for our free entry shows and not attending or cancelling their tickets with enough notice we now have a 3 strike rule.

If you reserve tickets for our free shows and don't attend or cancel 3 times in one year then your future free entry tickets will be automatically cancelled without notice.

This is to ensure seats arent blocked off for other customers by people who have no intention of attending.

We allow children 16+ to attend any shows that end before 10PM as long as they are accompanied by an adult.

The venue is child friendly up until 10PM, however any under 18's are required to leave after 10PM.

Babies and young children are not permitted at any of our comedy performances, unless it’s a designated "Comedy for Kids" event. The content may not be appropriate, and little ones can be disruptive to others in the audience and the act on stage. 

However, under 18s are welcome in our main Blackstock Market Food Hall until 10pm, so you’re more than welcome to wait there if others in your group are attending the show.

Hot Water Comedy Club features multiple theatres within the venue, all located indoors.

Your ticket will indicate which theatre you're assigned to, and there will be a large screen in the food hall displaying the events taking place in each room.

Additionally, our door staff and friendly ushers will be readily available to assist you if needed.

We host our shows across many different cities and venues, please be sure to check your booking to ensure you are attending the correct event as many evenings have multiple shows in different venues.

The full venue address for your event will always be on the event listings and your ticket, this can also be found by revisiting the event that you have booked on the website.

The address for Hot Water Comedy Club purpose built venue, where most of our shows are performed is:

Hot Water Comedy Club at Blackstock Market

15 Blackstock Street

Liverpool

L3 6ER.

The address for our old venue in Liverpool is: 45 Hardman Street, Liverpool, L1 9SA and this is now permanently closed.

Yes, there are several hotels near Blackstock Market in Liverpool.

We recommend searching on TripAdvisor or Booking.com using our postcode, L3 6ER, to find nearby options within your preferred radius.

If you're unable to find your answer and need to speak to somebody, you can WhatsApp us to speak to a member of the admin team and we'll respond as soon as we reach your enquiry.

Please note, our usual response time is usually within a few hours during normal weekday working hours however we do ask to allow up to 48 hours during busy periods and excludes weekends.

If you have waited longer than this time it is more likely that your enquiry may have been missed so please do reach out again.

If you need to speak to somebody, you can reach us by calling 0151 588 0222. Our team will try their best to answer the phone where possible between tasks.
Please note bookings can’t be change via the phone but we are happy to help with general queries.

This show is 6+ recommended due to being required to sit for a period of time, kids under 6 are also welcome to attend. 

Under 2's sitting on knees are free to attend, all family members taking a seat will need a paid ticket though.

Our Kids Comedy Shows have both free and Guaranteed entry tickets. (You can find out the difference between our Free and Garunteed entry tickets on this page).

Our Kids Comed Shows "Little Laughs : LIVE" take place every Sunday after our Free Family Fundays.
Find our lineup here.

Our regular podcast ‘Hot Water’s Green Room’ can be watched or listened to wherever you get your podcasts.

Exclusive weekly episodes are available to members in ‘The Podcast Fan’ tier or above.

You can sign up to the Hot Water Green Room Podcast here.

Short clips may be shared on our social media channels in the future, though there is no fixed schedule for their release.

To watch back full shows, we have a fantastic experience through Patreon for customers to be able to rewatch shows recorded at Hot Water Comedy Club.

This change allows us to give members so much flexibility, you can now watch all of our shows at your own convenience.

Each full show recording will remain available for 14 days, and Patreon also comes with a host of extra perks to add even more value to your membership.

If you wish to check it out, or sign up yourself straight away you can do so on the link below:

https://www.patreon.com/cw/HotWaterComedyClub

(Excludes external tour shows)

We have a fantastic experience through Patreon.
This change allows us to give members so much flexibility — you can now watch all of our shows at your own convenience.

Each full show recording will remain available for 14 days, and Patreon also comes with a host of extra perks to add even more value to your membership.

Here’s what’s included with our All Access Pass (£5/month):

• Join the world’s biggest comedy community.
• Watch up to 20 comedy shows online every month.
• Rewatch shows for 14 days after recording.
• 10% discount on tickets for all regular weekly shows.
• 10% off all pre-ordered drinks packages at Hot Water Comedy Club in Liverpool
• 10% off official merchandise.
• Access to a Patreon-only chatroom
• Presale access to all major tours we manage.
• Exclusive giveaways & flash sales
• Monthly live AMA with a comedian.

  We’d love to have you join us on Patreon and continue being part of our growing community.

If you wish to check it out, or sign up yourself straight away you can do so here.

Here at Hot Water Comedy Club we offer all eligible parties a completely free ticket for many comedy show on us for all you everyday 'blue light' heroes*

All 'blue light' free tickets need to be booked via WhatsApp after booking the rest of your group in.

If you buy one full-price ticket, you are eligible to purchase one blue light ticket. If you buy two full-price tickets, you can purchase two blue light tickets and so on for any eligible guests.

This offer is eligible for select events against at least 1 fully paid ticket and is not eligible in conjunction with any other offers.

1. Check Eligibility:

Blue Light tickets are only available for events displaying the Blue Light ticket option.

Please note - not all events are eligible for this offer.

2. Purchase a Standard Ticket:

You must purchase the required standard ticket first for the rest of your group. Do not buy a ticket for the Blue Light ticket holder.

(not including your Blue light ticket, for example, if you buy one full-price ticket, you are eligible to purchase one blue light ticket. If you buy two full-price tickets, you can purchase two blue light tickets and so on).

3. Request Your Blue Light Ticket:

After purchasing, please WhatsApp Us to submit a request.

You will have to send over an image of your Blue Light ID for your request to be processed.

Our team will manually add a free Blue light ticket to your booking.

Please do not pay for the blue light holder – our standard refund and cancellation policy applies, and we cannot issue refunds if you accidentally put through your booking instead of following the blue light ticket process above.

• The free blue light offer can only be redeemed when purchasing at least 1 full price ticket.
• Blue Light tickets are only valid when booked alongside a full-price ticket for the same eligible show.
  They cannot be used for different events or transferred between booking.
• Only 1 free ticket per separate blue light ticket with valid ID.
• 1 free blue light ticket per 1 fully paid ticket purchased, if you require and are eligible for more blue light tickets you must first purchase the same or more number of paid tickets.
• Offer only valid for our own events at our own Hot Water Comedy Club venue in Liverpool.
• Valid photographic ID & blue light status verification must be shown on the night or the full ticket price will be requested to gain entry.
• Photo ID will be needed if not showing on your blue light status card.
• Blue light accepted ID include the following:  NHS staff card, police warrant card or police ID card, fire service ID card, Ambulance service ID card, social care workers ID card, HM Coastguard, Military ID card, Veteran ID card or discharge papers, Prison service ID card, charity ID card (relating to emergency services only),
• Blue light card, digital blue light card accepted.
• We now also allow this same offer for any teachers who have the teacher digi- card (https://www.teachercard.co.uk). This card must be show as I.D.
• Booking in advance is required to take advantage of the free blue light promotion as this cannot be redeemed on the door.
• Blue light free tickets requests require a minimum of 48 hours notice for our team to be able to process the booking.
• Subject to availability.
• Cannot be used in conjunction with any other promotion.
• Not available for touring shows and special events including 'an audience with' shows.
• Offer only valid for customers booking who have booked with ourselves, can not be redeemed for external ticketing sites such as ticket master.
• This offer is valid for new bookings only and cannot be backdated for any existing orders.
• Exclusions apply, if the event you are looking at does not display a blue light ticket button then this show is excluded from this offer.
• If a blue light ticket is available this will show as one of the ticket options.

Get yourselves down to Hot Water Comedy Club to enjoy your birthday celebrations and the birthday person can attend completely FREE.

This offer is eligible for select events against at least 1 fully paid ticket and is not eligible in conjunction with any other offers.

As long as your birthday falls 7 days either side of your planned visit then you qualify for your free ticket.

1. Check Eligibility:

Birthday tickets are only available for events displaying the Birthday ticket option.

Please note - not all events are eligible for this offer.

2. Purchase a Standard Ticket:

You must purchase the required standard ticket first for the rest of your group. Do not buy a ticket for the Birthday ticket holder.

(not including your Birthday ticket, for example, if you buy one full-price ticket, you are eligible to purchase one Birthday ticket. If you buy two full-price tickets, you can purchase two Birthday tickets if each birthday ticket holder each meets the criteria and has a birthday 7 days either side of the event date, and so on).

3. Request Your Birthday Ticket:

After purchasing, please WhatsApp Us to submit a request. You will have to send over ID to ensure that your birthday falls within the 7 day eligibility window.

Once confirmed, our team will manually add a free Birthday ticket to your booking.

Please do not pay for the birthday guest – our standard refund and cancellation policy applies, and we cannot issue refunds if you accidentally put through your booking instead of following the birthday ticket process above.

• Free birthday ticket can only be claimed against at least one full price ticket. 
• Blue Light tickets are only valid when booked alongside a full-price ticket for the same eligible show.
  They cannot be used for different events or transferred between booking.
• If you buy one full-price ticket, you are eligible to purchase one Birthday ticket. If you buy two full-price tickets, you can purchase two Birthday tickets if each birthday ticket holder each meets the criteria and has a birthday 7 days either side of the event date, and so on.
• At least one full price ticket needs to be purchased to claim our free birthday ticket offer to ensure that birthday bookings are genuine bookings and avoid no shows on the night.
• If your preferred show offers this deal then there will be an option to select "birthday ticket" on the booking page. Please see terms and conditions below for qualifying birthday tickets:
• We put measures in place to ensure that this scheme is not abused and will require evidence to support fans requests.
• Valid photographic ID must be shown on the night or the full ticket price will be requested to gain entry. If no I.D is provided then full ticket payment must be made on the door for entrance.
• Booking in advance is required to take advantage of the free birthday promotion as this cannot be redeemed on the door.
• Requests must be made 48 hours in advance to guarantee the offer for our team to be able to process the booking.
• This is only valid once the admin assistant has added this and replied so please keep a check on your emails and/or online account for your updated ticket, if you have not received your ticket after 48 hours please check your junk folder and/or create another request.
• This offer is valid for new bookings only and cannot be backdated for any existing orders.
• All bookers must be attending the same event.
• The free birthday ticket offer can only be redeemed when purchasing at least 1 full price ticket.
• All events with this offer available will show this on the booking page
• Cannot be used in conjunction with any other promotion.
• Offer only valid for customers booking who have booked with ourselves, can not be redeemed for external ticketing sites such as ticket master.
• Not available for solo or touring shows, external venue events and certain special events.
• Subject to availability.
• A free Birthday ticket offer is only eligible with bookings directly via our website.

Essential Companion Ticket Policy – Hot Water Comedy Club.

At Hot Water Comedy Club, we offer one complimentary Essential Companion ticket per eligible guest for eligible shows.

Eligibility

The companion ticket is only available for shows taking place at our venue inside Blackstock Market, Liverpool. This includes tour shows hosted at our venue.

Essential Companion tickets are available for guests who require another person to provide essential assistance during their visit. The complimentary ticket is intended to remove a barrier to attendance where an Essential Companion is required.

Exclusions

Our essential companion ticket is not available for:

• Any shows held at external venues (including shows or tours promoted by us).

• Charity events, including those held at our venue.

For external venues, all accessible ticketing is managed directly by the venue, please contact them directly to check out their policy and terms.

How to Book

Booking depends on the type of event:

Single Price Events (e.g. standard ticket only)

• Purchase only the paid tickets required.

• Do not purchase a companion ticket.

• Contact us via WhatsApp to request the one free companion ticket.

Tiered Price Events (e.g. gold / silver / standard)

If selecting the lowest/standard ticket:

• Purchase only the paid tickets.

• Contact us via WhatsApp to request the companion ticket.

If selecting a higher-priced ticket (e.g. gold/silver):

• You must purchase all tickets, including the companion ticket, at the time of booking.

• We will refund the difference between the standard ticket price and your chosen ticket price after you contact us via WhatsApp.

All tickets must be purchased together and correctly at the time of booking.

Important Information

• A minimum of 48 hours’ notice is required to request a companion ticket (excluding weekends).

• One free companion ticket applies to the lowest/standard ticket price only.

• Essential companion ticket is subject to availability

• We cannot refund or amend bookings where tickets are purchased incorrectly or separately, including where this results in unsellable single seats.

• Please check seating availability before booking.

• Valid ID must be provided via WhatsApp and shown upon arrival.

• Please do not purchase a companion ticket unless instructed, as refunds are not guaranteed outside this process.

• Our standard refund and cancellation policy applies.

• If you are unsure whether a show is eligible, please contact us via WhatsApp before booking.

To prevent fraud, we have implemented measures to ensure that this scheme is not abused and may require evidence to support fans' requests.

Valid ID must be presented upon entrance; failure to do so may result in refusal of entry or require you to purchase a standard ticket.

To apply, please provide one of the following:

• A valid CredAbility (Nimbus) Access Card displaying the +1 / Essential Companion symbol.

• A dated letter from a GP, consultant, occupational therapist, social worker or other healthcare professional confirming that you require an Essential Companion.

• A dated letter from a local authority, care provider or recognised support organisation confirming that you require an Essential Companion.

• Other official documentation that confirms your need for an Essential Companion. This will be considered on a case-by-case basis.

If you’re unsure whether your documentation is suitable, please contact us before booking and we’ll be happy to help.

Complimentary Essential Companion tickets are only available for bookings made directly through the Hot Water Comedy website and are subject to availability.

Yes, we are wheelchair accessible at Hot Water Comedy Club - subject to availability.

For wheelchair accessible spaces, please book your tickets online as usual first.

After your tickets have been booked, please send us a message on WhatsApp so the team can reserve your wheelchair space and update our seating plan.

Please note - for any tiered seating shows, wheelchair spaces are in the Bronze section.

Please find all of our up to date accessibility information here: 

Yes! 
We have plenty of areas available for Private Hire in both Blackstock Market and Hot Water Comedy Club.

You can see all of our spaces and make an enquiry here.

We have 2 nights a week for new comedians; A Thursday and a Sunday.

3 Minutes of Fame every Thursday at 7pm, anyone can step up to the mic – brand-new comedians, daring first-timers, or even a mate from the audience who fancies their shot. Sign up on the night and take your shot at comedy glory.

Unlimited sign ups until 8:30pm on a first come first served basis.

After that, our three audience judges can raise their cards at any time.

If all three go up - GONG! – you’re off.

Survive the full 3 minutes and you’ve beaten the gong and booked your spot in the night’s final showdown.

For more information please see the event listing:

https://www.hotwatercomedy.co.uk/three-minutes-of-fame/

We also host a regular Sunday new act night.

These spots are 10 minutes long, to enquire and join the waiting list please sign up to our performer database.

We strongly recommend joining our mailing list and Patreon channel to hear more about Paul's upcoming tours and being the first to purchase tickets.

You can find all of Paul Smith's upcoming shows here.

Find Paul Smith's latest tour here.