Terms & Conditions

GENERAL TERMS

  • For all tickets purchased, your name will be on the door at the entrance to the club. Please bring your E-Ticket with you as proof of purchase or you can show this on your mobile phone at the ticket booth. Your E-ticket will be issued within a few minutes from completing your purchase.
  • All seating is unreserved (unless otherwise stated) and allocated by us prior to the performance. A member of staff will show you to your seats upon arrive.
  • At least one full price ticket needs to be purchased to claim our free birthday ticket offer to ensure that birthday bookings are genuine bookings and avoid no shows on the night.
  • If you have purchased a concessionary ticket, you will be required to show appropriate proof of identification upon entry to the club. For groups of concessions, all parties must have their identification with them.
  • Any customers continually disrupting the show, using their mobile phones, heckling, shouting out or talking WILL be asked to leave.
  • Line-ups are correct at time of purchase, but may be subject to change. No refunds will be offered for changes to the lineup but we will always endeavour to replace with like for like performers. Customers Will not be notified of any changes made to shows with multiple comedians performing.
  • Only alcohol purchased on the premises may be consumed on-site. If anybody is found to be consuming alcohol that theyve brought in with them then they WILL be asked to leave.
  • Cameras are allowed in the venue but flash photography during performances is prohibited.
  • Recording equipment are strictly prohibited inside the venue.
  • Hot Water Comedy Club reserves the right to refuse admission in reasonable circumstances and is entitled to conduct security searches of persons and property to ensure the safety of all patrons inside the comedy club.
  • Any customer arriving and deemed to be too intoxicated or disruptive will be refused entry without refund.
  • Mobile phones, pagers and watches should be silenced before entering the performance room.
  • Hot Water Comedy Club reserves the right to make any alterations to advertised listings without notice.
  • Your ticket must not be re-sold for profit or commercial gain or by any outlet other than The Hot Water Comedy Club or one of its authorised agents. Failure to comply will make this ticket void.
  • If a show is cancelled all tickets will be refunded in full.
  • Our Customers enjoyment of the show is the most important to us. We expect members of the audience to respect the performers, other members of the audience, the staff and the venue. This means that we will do our utmost to ensure our customers can enjoy the show without interruptions to the show or people talking while the performers are on stage. If you are not interested in watching the show please do not spoil it for the other people who are.
  • If an audience member persistently interrupts a performer or if the heckling is vicious, racist, or in any other way offensive in our opinion we will take action to put a stop to it. In most cases this will firstly be a polite request for the offender to stop their heckling.
  • Ticket holders consent to the recording and filming of themselves as members of the audience.
  • Hot Water Comedy Club conforms to the Data Protection Act 1998.
  • Comments and feedback are very important to us and help to improve the services delivered to all our customers. We encourage anyone who uses the services or facilities at Hot Water Comedy Club to comment on their experience and we will respond in a professional, consistent, accurate and honest way.
  • Hot Water Comedy Club is committed to managing any customer complaints effectively and efficiently contact@hotwatercomedy.co.uk 
  • Due to a small number of people reserving tickets for our free entry shows and not attending or cancelling their tickets with enough notice we now have a 3 strike rule. If you reserve tickets for our free shows and dont attend or cancel 3 times in one year then your future free entry tickets will be automatically cancelled without notice. This is to ensure seats arent blocked off for other customers by people who have no intention of attending.

BOOKING/SECURITY INFORMATION

  • Tickets/Meals/Drinks Pacakges can only be exchanged if requested 14 days or more before the scheduled performance date for all shows at either Hot Water Comedy Club, Seel Street or Hot Water Comedy Club, Hardman Street only. This request can only be done using our contact form on our website.
  • Refunds cannot be given for any shows
  • We charge a booking fee per transaction which will be clearly displayed before completing your purchase.
  • All credit/debit card payments are full secured.
  • For any tickets booked through our website for an event taking place at a different venue then your email address may be given to them for fulfilment of your ticket but not for marketing purposes.

WEBSITE TERMS

  • The content of this and any other site related to Hot Water Comedy Club Limited (content being images, text, sound and video files, programs and scripts) is copyright Hot Water Comedy Club Limited. All rights are expressly reserved. The content of this website can be accessed, printed and downloaded in an unaltered form (unaltered including being stretched, compressed, coloured or altered in any way so as to distort content from its original proportions or format) with copyright acknowledged, on a temporary basis for personal study which is not for a direct or indirect commercial use and any non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained, without the prior written consent of Hot Water Comedy Club.
  • By using Hot Water Comedy Clubs sites or services, you agree that you may not use any part of such service for any illegal purpose.
  • You warrant that you have taken all reasonable precautions to ensure that any data you submit to this Website is true and accurate and free from viruses or anything else, which may have a contaminating or destructive effect on any part of this website or any other technology owned/operated by Hot Water Comedy Club.
  • We will endeavour to allow uninterrupted access to this website, but access to the website may be suspended, restricted or terminated at any time. - We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on this website from time to time. - We assume no responsibility for the content or services of any other websites to or from which this Website has links. For any further information please email webmaster

Ticket Delivery

  • Immediately after you have booked your tickets, your ticket will be sent to you via email. Your ticket will also be available in the MyHotWater section of our website, so if for any reason you dont receive your email, you will always have easy access to your tickets. Please be sure to check your junk folder if you have not received them. 

Email Marketing

  • By signing up with this site, you are agreeing to be added to our Mailing List. These settings can be changed at any time in the MyHotWater section.
  • We will also contact you with important emails that relate directly to an event that you have booked. This may include, but is not restricted to: a receipt, a request for a review of the event, important information pertaining to your booked event.

COMPANY DETAILS

  • Our register company name is Hot Water Comedy Club Limited
  • Our Companies House registration number is 08304715