Accessibility Information

At Blackstock Market, we are committed to providing an inclusive and accessible experience for all visitors. Whether you’re attending a show, enjoying food and drinks, or visiting the rooftop terrace, we’ve ensured our venue is welcoming and accessible for everyone.

Step-Free and Wheelchair Access

The entire venue is step-free and fully wheelchair accessible.

All areas are accessible by lift, including our theatres, lounges, bars, mezzanine and rooftop terrace.

Flat flooring and ramps are in place throughout for easy access.

Tables and seating areas are arranged to accommodate wheelchair users in all bars and public spaces.

All performance stages (except Whiskey and Water stage) are also accessible. 

Accessible Toilets

Accessible toilets are available on all levels of the venue, except the rooftop.

The rooftop is accessible by lift; facilities can be reached on the floors below.

Assistance Dogs and Mobility Scooters

Assistance dogs are welcome throughout the venue.

Mobility scooters are permitted in all public areas.

Seating Options

A mix of seating is available across the Cocktail Bar, Lounge, Mezzanine, and Rooftop.

• Wheelchair-accessible spaces are available in all areas including high back chairs in the mezzanine.

• Guests can walk in or reserve tables in advance.

Baby Care and Breastfeeding

We are a Liverpool Bambis-accredited venue and proudly support breastfeeding.

Breastfeeding is welcome throughout the venue.

A private space is available on request – please ask a member of staff if you would prefer to breastfeed in a quieter location.

Baby Changing Facilities 

We have baby changing facilities in most accessible toilets around the venue, for assistance please ask a member of staff. 

Easy app ordering for all food and drink options 

Quick and easy App ordering available on every table, delivered straight to your seat - no need to queue at the bar.

Parking

We do not have on-site parking, including accessible parking bays. We recommend checking nearby public car parks or arranging drop-off before your visit.

On Arrival

A host will be available at the entrance to welcome you for most open times. 

For quieter times if there is no host; or if they are assisting another guest, please speak to any member of staff at the bar or on the floor – they’ll be happy to help.

Hot Water Comedy Club Accessibility

(Located within Blackstock Market)

Hot Water Comedy Club* is committed to making live comedy accessible and enjoyable for everyone.

Wheelchair Access

All theatre spaces include dedicated wheelchair seating with excellent views of the stage. Wheelchair spaces are located within the bronze section of any tiered ticket options.

Wheelchair spaces are limited and subject to availability, be sure to book ahead and notify us to we can accommodate your space. We will always respond within 24 hours (48 hours during busy periods) so please make sure to check for our reply incase we require additional information - this reply is also receipt that your message has reached us. 

To reserve a wheelchair space:

1. Book a standard ticket as normal.

2. Contact us via the Hot Water Comedy Help Centre to let us know you require a wheelchair space so we can update your booking.

Additional Leg Room

Our theatres offer seats with a variety of additional leg room, these are also subject to availability but can usually accommodate this. 

Be sure to contact us after booking so we can update your booking notes, be sure to notify the show manger upon arrival so they can assist. 

Visual Access and Other Needs

If you require specific seating for visual access, or have other access requirements, please contact us after booking and we’ll do our best to assist.

Our team can also provide assistance on arrival if needed.

Essential Companion Ticket Policy – Hot Water Comedy Club.

At Hot Water Comedy Club, we offer one complimentary Essential Companion ticket per eligible guest, for eligible shows.

Eligibility

Essential Companion tickets are available for guests who require another person to provide essential assistance during their visit. The complimentary ticket is intended to remove a barrier to attendance where an Essential Companion is required.

Our free companion ticket is only available for shows taking place at our venue inside Blackstock Market, Liverpool. This includes tour shows hosted at our venue.

Exclusions

Our free companion ticket is not available for:

• Any shows held at external venues (including shows or tours promoted by us).

• Charity events, including those held at our venue.

For external venues, all accessible ticketing is managed directly by the venue, please contact them directly to check out their policy and terms.

How to Book

Booking depends on the type of event:

Single Price Events (e.g. standard ticket only)

• Purchase only the paid tickets required.

• Do not purchase a companion ticket.

• Contact us via WhatsApp to request the one complimentary ticket.

Tiered Price Events (e.g. gold / silver / standard)

If selecting the lowest/standard ticket:

• Purchase only the paid tickets.

• Contact us via WhatsApp to request the companion ticket.

If selecting a higher-priced ticket (e.g. gold/silver):

• You must purchase all tickets, including the companion ticket, at the time of booking.

• We will refund the difference between the standard ticket price and your chosen ticket price after you contact us via WhatsApp.

All tickets must be purchased together and correctly at the time of booking.

Important Information

• A minimum of 48 hours’ notice is required to request a companion ticket (excluding weekends).

• Complimentary companion ticket apply to the lowest/standard ticket price only.

• Companion ticket is subject to availability

• We cannot refund or amend bookings where tickets are purchased incorrectly or separately, including where this results in unsellable single seats.

• Please check seating availability before booking.

• Valid ID must be provided via WhatsApp and shown on arrival.

• Please do not purchase a companion ticket unless instructed, as refunds are not guaranteed outside this process.

• Our standard refund and cancellation policy applies.

• If you are unsure whether a show is eligible, please contact us via WhatsApp before booking.

To apply, please provide one of the following:

• A valid CredAbility (Nimbus) Access Card displaying the +1 / Essential Companion symbol.

• A dated letter from a GP, consultant, occupational therapist, social worker or other healthcare professional confirming that you require an Essential Companion.

• A dated letter from a local authority, care provider or recognised support organisation confirming that you require an Essential Companion.

• Other official documentation that confirms your need for an Essential Companion. This will be considered on a case-by-case basis.

If you’re unsure whether your documentation is suitable, please contact us before booking and we’ll be happy to help.

Complimentary Essential Companion tickets are only available for bookings made directly through the Hot Water Comedy website and are subject to availability.

Specific Access Requests

We’re happy to accommodate any specific access needs where possible. If you have particular requirements:

1. Book your ticket as normal

2. Contact us via the Help Centre with your request so we can assist or update your booking

Before You Visit

If you have any questions before your visit, or would like help planning your trip to Hot Water Comedy Club, our team is here to help. Get in touch via the Help Centre.

Contact Us

If you have questions, access needs, or require support before your visit, please don’t hesitate to contact us. We’re happy to help make your experience as smooth and enjoyable as possible.