Hot Water Liverpool | Free Carer Tickets
If you’ve ever been to Hot Water Liverpool, you’ll know it’s a venue built on laughter, community, and big-hearted Scouse spirit.
But what you might not know is that we're also committed to giving back to the people who give so much to everyone else.
Hot Water Liverpool offers FREE companion tickets to any of our own shows.
How it works
Booking depends on the type of event:
Single Price Events (e.g. standard ticket)
• Purchase only the paid tickets required.
• Do not purchase a companion ticket.
• Contact us via WhatsApp to request the one free companion ticket.
Tiered Price Events (e.g. gold / silver / standard)
If selecting the lowest/standard ticket:
• Purchase only the paid tickets.
• Contact us via WhatsApp to request the companion ticket.
If selecting a higher-priced ticket (e.g. gold/silver):
• You must purchase all tickets, including the companion ticket, at the time of booking.
• We will refund the difference between the standard ticket price and your chosen ticket price after you contact us via WhatsApp.
Eligibility
The companion ticket is available for shows taking place at our venue inside Blackstock Market, Liverpool. This includes tour shows hosted at our venue.
Essential Companion tickets are available for guests who require another person to provide essential assistance during their visit. The complimentary ticket is intended to remove a barrier to attendance where an Essential Companion is required.
Exclusions
Our essential companion ticket is not available for:
• Any shows held at external venues (including shows or tours promoted by us).
• Charity events, including those held at our venue.
For external venues, all accessible ticketing is managed directly by the venue, please contact them directly to check out their policy and terms.
Valid ID
To prevent fraud, we have implemented measures to ensure that this scheme is not abused and may require evidence to support fans' requests. Valid ID must be presented upon entrance; failure to do so may result in refusal of entry or require you to purchase a standard ticket.
To apply, please provide one of the following:
• A valid CredAbility (Nimbus) Access Card displaying the +1 / Essential Companion symbol.
• A dated letter from a GP, consultant, occupational therapist, social worker or other healthcare professional confirming that you require an Essential Companion.
• A dated letter from a local authority, care provider or recognised support organisation confirming that you require an Essential Companion.
• Other official documentation that confirms your need for an Essential Companion. This will be considered on a case-by-case basis.
If you’re unsure whether your documentation is suitable, please contact us before booking and we’ll be happy to help.
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