What is your refund policy?

Tickets/Meals/Drinks Packages cannot be refunded but can be transferred to a different date if you contact us 14 days or more before the scheduled performance date for all shows at either Hot Water Comedy Club, Seel Street or Hot Water Comedy Club, Hardman Street only

Refunds cannot be given for any events taking place at external venues (ie. not Hot Water Comedy Club, Seel Street or Hot Water Comedy Club, Hardman Street)

I'm celebrating a special occasion, can I hire the venue?
Yes, we have several areas that you are able to hire in the venue. Please use the form on our contact page for more information.

What happens if an act that is advertised changes?
From time to time we have to replace acts for various reasons. If this happens we will always replace with a like for like act that we're sure will do a fantastic job. In this instance our normal booking change policy applies.

Do you offer group discount?
No, we offer very competitively priced tickets so are already great value. Our shows also get very busy so we feel its unfair to the smaller groups to offer a discount to any other audience member. We do however offer free entry if it is your birthday.

I have a complaint, what next?
If you have a complaint about something that is disrupting your experience, please query this with the staff on the night. We will do all we can to quickly rectify this for you.

If you would like to make a formal complaint after the event, or wish to send us some feedback, we welcome you to do so. Please contact us on through the form on our contact page.

We respond in every instance in due course, once the matter has been investigated.

Do you have security?
Yes, our shows will have security staff in attendance who may perform bag searches or ask for ID upon entry to the comedy club. Please do not feel offended by this as it is just to ensure that we provide a safe environment for everybody in attendance.

I have a gift voucher. How do I redeem it?

Add your tickets as normal on our website and enter your gift voucher when you see the box on checkout.

Do you have a smoking area?
Our smoking area for both Liverpool venues is on the street outside the venue. Please refrain for smoking directly outside the front entrance to avoid blocking the route for other customers.

Do you have an age restriction for your shows?
Our Hardman Street venue is strictly 18+ for all shows due to our licence. For more information visit our venues page. If you are lucky enough to look under 25 then please bring valid ID as this may be required to gain entry for our over 18 shows.

What disabled facilities do you have?
We have a full disabled accessible lift from the entrance on Seel Street which leads into the comedy club through the performance space. We also have full disabled toilet facilities located inside the venue. Our Hardman Street venue does not have disabled access at all due to the main part of the club being in the basement of a very old building. For further information please visit our venues page.

Can I heckle or talk during the show?
No, heckling and talking amongst your group while the comedians are on stage is not part of a comedy night. This also ruins the show for nearby audience members. We kindly ask that if you plan to heckle or talk whilst the acts are on stage that you do this at another comedy club. Anybody repeatedly talking or heckling during any show will be aske to leave without refund. 

Can I bring my large group/hen/stag to the comedy club?
Yes, comedy is a fantastic place to bring a larger group but is only available for our Friday and Saturday night shows. We would kindly ask that larger groups take note of all the normal show rules like no heckling/talking whilst acts are on stage etc. We dont allow fancy dress inside the performance room. You will be refused entry on the night if you turn up in fancy dress so please do not be offended.

Please note that most of our midweek shows do not allow large groups at all. This is because of the type of show which may vary from new acts or new material which is not suitable for large groups. Please check the individual events for more information.

Once the comedy show is over, is that it?
Not at all, our venue has a late licence and we have live entertainment after most of our shows. Youll find some of the best local musicians performing in the bar of our Hardman Street venue most weeks

We have booked as part of a large group, will we be sat together?
Yes, as long as you've booked under the one booking name or have let us know in advance which bookings are to be joined together then you'll be sat together. Groups that have booked individually and not notified us that it is one large group may be sat in separate parts of the theatre as all seating allocation is done before anybody arrives. If you are part of a group that arrives after the show start time then you may not be sat together.

Will I be picked on if I sit near the front?
No, friendly banter may be part of the night so you may be spoken to at some point during the show but we do not book any acts who would specifically pick on any audience member.

Where is the nearest parking space, bus station or train station?
Please visit our contact us page where you will find an interactive map of all local parking and public transport

I ended up working late and missed last nights show, can i get a refund?
Unfortunately not, your seat would've been waiting for you right up until the show started meaning we could not sell it on to somebody else.

What time do the shows finish?
Please check the event you're attending for all show start and finish times.

Is there a booking fee?
Yes, we charge booking fees to cover the cost of us completing the transaction which includes payment provider fees and admin fees. 

How is the show laid out?
The majority of our shows have theatre style seating. All seating is unreserved as you'll be seated on the night.

Do you sell gift vouchers?
Yes, you can buy gift vouchers for any of our shows here. All of our gift vouchers are valid for 365 days and can be used for anythiung purchase on our website only.

Where is the bar area & can we take food/drinks into the main performance room?
The bar area in all of our venues is a separate space than the main theatre where our performances take place. drinks can be taken inside the performance room for all shows. Bar snacks are also available at the bar but we don't currently serve pre-show meals

What is the accessibility like at your venues?
Our brand new purpose built venue features full accessibility including a lift from the ground floor with an entrance on Seel Street. Our main entrance is just off Seel Street near 'The Grove' main entrance. We also have full disabled toilet facilities. If attending in a wheelchair, we politely asks that you give us as much notice as possible to ensure we have everything ready for your comfort and enjoyment. Our Hardman Street venue does not offer disable accessibility. Please visit the venues page for more information

Do you offer concession tickets and what does it cover?
We offer concession tickets for most of our shows.

Senior Citizens (60 and over), Students(library card accepted), NHS Staff, Teachers, Armed Forces, Services (Police, Fire & Ambulance), Registered Disabled (with free entry for one carer) all qualify for our concession discount.

If purchasing a concession priced ticket(s) please ensure that the person the ticket(s) is intended for meets the correct criteria and brings proof of eligibility to show at the booking desk on arrival. You will need a separate proof of concession for each ifndiviual concession ticket.

If a concession ticket is purchased and no ID shown on arrival then you will be asked to pay the difference to make your ticket a normal priced one.

Is there a dress code?
We ask that all customers be dressed, just wear whatever makes you comfortable , but we do ask that anything that may obstruct the view of another person in the audience not be worn. Fancy dress is also not allowed in the performance room. Smart shorts are allowed but no sportswear.

Is there food available before the show?
We do not currently offer pre-show meals but bar snacks are available for all shows.

What is the latest we can arrive?
Please arrive no later than 15 minutes before the scheduled show start time. This will leave time for you to get drinks at the bar and take your seats before the show starts. We will do our best to seat latecomers but this may be at the next interval to avoid any disruption to the show. If you arrive after the show starts your tickets may be sold on to walk ups without refund.

What is your Cancellation/Transfer policy?

Tickets can be transferred to another date if requested 14 days or more before the scheduled performance date for all shows at either Hot Water Comedy Club, Seel Street or Hot Water Comedy Club, Hardman Street only

Refunds cannot be given for any events.

Please use the form on our contact page when requesting a booking change.

I've bought tickets but havent received them?
All of our online tickets are e-tickets that you should receive as soon as payment has been sent. Please check your junk or spam folder as they sometimes hide in there. All tickets are also available to view/download when logged in to your online account. If you require any assistance please visit our contact us page.

How do I book tickets?
All of our ticketing is done online. Our shows gets very busy and are often sold out in advance. You are able to purchase tickets on the door for any shows that aren't sold out.

When will I receive my ticket?
You will receive your ticket straight away as an e-ticket once your order is placed. If you do not receive your ticket please log in to your online account to download. Your ticket will be viewable here and available to download.

What payment methods do you accept?
We accept payments by credit or debit card. For larger groups and companies we can also invoice directly and take payment via bank transfer.